Our customer reviews
The daytime staff were excellent. The evening staff were ok but definitely not as customer friendly or as knowledgeable. The accommodation was very good and we had a wonderful stay. We wuld definitely like to return.
All the staff were very friendly and helpful. It was the first time we have stayed near to the clubhouse as our timeshare weeks are in Sevilla, Phase 3 but we liked the different location. It would have been even better if our balcony had faced the pool rea rather than the car park! The breakfast offer was good value but the limited choice on the dinner offer menu was disappointing especially as the full menu choice was very good. We heard at the AGM that special rental rates were on offer for owners attending outwith their allocated weeks but we were not told of this as we booked using the online web site. All in all we enjoyed our short visit.
The staff were very good, breakfast was disappointing
Very nice hotel. Heated pool, very clean.. The rooms were excellent. Very well equipped with dishwashers, cooker, microwave and lots of utensils. Living area , ironing board and riron. Basically everything you need you do not get in a basic room. The only gripe I would have is the reception staffs instruction on directions. They were very friendly but I asked on several occasions how to get to a supermarket. The lady there just said go over the bridge and turn left or right. I asked for more clarification but this was the instruction again. I didn't end up finding it. In season I guess there will be reps to help with this but I thought they could have made much more of an effort to explain things.. Apart from that the hotel and facilities were perfect.
Nous avons passés un agréable sejour dans l'hotel , nous avoins 4 enfants qui ont beaucoup apprécié la piscine interieure et exterieure chauffée. Le ménage est impeccable. Il n'était pas nécessaire de laver les draps tout les jours. Attention à la planète !! Les murs entre les voisins n'est pas assez large car nous entendons les conversations des voisins notamment dans la chambre au 2 ème étage. Les horaires de la piscine interieure devraient être plus tard le soir. Le groupe scolaire était plutôt envahissant et très bruyant.Le personnel de l'hotel est très chaleureux. Merci beaucoup.
usual high standard received. Will be returning next September with group of friends and later in the year with my daughter.
we where very pleased at our stay in the Alanda, the staff where excellent and very helpful, food was great , we will be making a return visit next year , well done to all the staff many thank's for a great short break.
Well presented resort with very friendly staff.
Great Rooms / Appartments! Clean and spacious. Food quality is good and staff is friendly but could be a little more attentive. Took them ages to notice a new table has arrived.
apartment was great and the staff friendly
The staff were very helpful, the apartment was well looked after and very clean, The swimming pool area feels very safe for children and the older kids had freedom to go back to the apartment as the entire resort is secure
good things first, great location and spacious rooms, nice people. bad part was maintenance of rooms was not upto mark, sometime geyser was not working sometime there was problem with air-conditioning. though everything was repaired but it was a hassel.
My mum and I had a most enjoyable vacation at Alanda Club. The staff were extremely helpful and most pleasant. Our accomodation was excellent and we had a beautiful garden outside the patio doors to soak up the sun. We would like to take this ooportuniry to thank the staff of Alanda for making our week in Elveria most memorable. Our rating is ten out of ten and are loiking forward to returning again.
Very clean, staff very helpful, Room very clean.
Everything from Reception to cleaning as good as it gets. The nicest looking development on the Costa del Sol. The wifi remains problematic, we payed for premium but still had to buy SIMs & hadn't the guts to seek a refund, it's just so hit & miss around everywhere.
Second time I have stayed at the Alanda and it is just as good as the first time, staff are excellent from the reception through to the cleaning staff, apartment was cleaned and beds made every day. Swimming pools are regularly cleaned and checked, safe secure site. Will definitely return next year, even my friends who stayed this time will come back with there families.
Dear Mike, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. Kind regards,
Otto G Engelsgjerd
The Wi Fi was far too i, and should be improved
Dear Otto, Thank you for your time and for sharing your opinion with us. In regard to WIFI, we have worked to improve our service and we have installed optical fibre for our customers. Kind regards,
We had a wonderful vacation. Everything was first class.
Dear Rudolf, We are particularly pleased that you had a pleasant stay. Kind regards.
We were very impressed by the Alanda Club - the apartment, the facilities and all the staff were excellent. We cannot wait to return!
Dear Philip, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. We look forward to welcoming you back to the hotel. Sincerely.
A wonderful place to completely relax. Staff were excellent
Dear Timothy, Let me thank you for the time spent on your comment. We hope to see you again at Alanda Club Marbella. Kindest regards.
I just completed a wonderful stay at the Alanda Club. The staff was courteous, friendly and professional. They helped to make my stay the success that it was. My rooms were spacious and well appointed. My only suggestions to make the experience even better would be to offer information on more than 1 tour company and to include comments in their recap of the facility that a rental car is advisable.
Dear Erica, From Alanda Club Marbella we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. Kindest regards,
A great location for the beach, shops and restaurants.
Dear Lynette, We would like to thank you for the time spent in sharing your opinion. Warmest regards.
Frederick John Harrison
we were extremely satisfied with everything and looking forward to staying again
Dear Frederick, It is always a pleasure to see firsthand the satisfaction of all our customers. Kindest regards.
We were very impressed with the apartments and the facilities. The staff were extremely helpful I would recommend these apartment's and will hopefully go back next year .
Dear Elaine, Thank you very much for your warm comment. We hope to host you again in your future visit. Sincerely.
Had a great stay. Will come back.
Dear André, We would like to thank you for the time spent in sharing your opinion. We look forward to welcoming you to our hotel on your next visit. Warmest regards.
Alanda Club was much better than expected and we were very satisfied with our stay. It was not possible to access the internet because of too low capacity (2 MB?) and too many users. But on the other hand maybe internet is not needed when you are on holiday.
Dear Ingvar, Thank you for your time and for sharing your opinion with us. In regard to WIFI, we have worked to improve our service and we have installed optical fibre for our customers. Kind regards.
really enjoysd our stay in alanda club, lovely pool and facilities, entertaining shows,reception staff ware so helpful.however we felt restaurant was understaffed. Overall we were very happy.
Dear Eileen, Thank you very much for your warm comment. We hope to host you again in your future visit. Sincerely.
We are very satisfied of our stay at Alanda Club Marella. We stay at appartment 'Sevilla', we came in the evening, when it was dark and we are brought there by car, so we didn't know where we were and we didn't know where we could leave the building and where was the restaurant, because they didn't tell us.
From the minute we arrived we felt very welcome, the apartment was absolutely faboulas we were thrilled with it, 2 large bedrooms, 3 bathrooms it was so clean and new looking, there was a welcome pack with the essential and beautiful bathrobes, it was just amazing, staff in the pool bar were lovely and so friendly, the pool area was so clean, would definite recommend an amazing spot, thanks to all for a lovely weekend....
Dear Audrey, Thank you very much for your warm comment, which is a great motivation for the whole team. Sincerely.
good location, nice staff, apartments clean and nice size!
Dear Stewart, Thank you for your time and for sharing your opinion with us. We look forward to welcoming you back to the hotel. Kind regards.
Annick De Paepe
Super! Nice, friendly and professional staff. Very clean en well kept apartments. Near the supermarket and near the sea. I had a great holiday! Super!
Dear Annick, It is always a pleasure to see firsthand the satisfaction of all our customers. Kindest regards.
Ciaran O' Reilly
I really enjoyed my stay with you. The location is perfect and the facilities are excellent
Dear Ciaran, We look forward to welcoming you to our hotel on your next visit. Warmest regards.
Nice place, friendly staff, clean and spacious rooms, nice pool area. Elviria is dynamic neighborhood. All amenities are around The only negative aspect is the noise, because the club is close to the motorway.
Dear Gundula, Thank you for your time and for sharing your opinion with us. We look forward to welcoming you back to the hotel. Kind regards.
My friends and I enjoyed our stay at the Alanda Ckub Marbella, the complex and facilities were lovely, very clean and looked after and all the staff were WONDERFUL, very helpful and welcoming at all times. The area around Alanda Club is really nice and close to the beach and there are lots of local restaurants to suit every taste, also a couple of local supermarkets for whatever you may need, plus the local bus services are almost on the doorstep. I would highly recommend Alanda Club Marbella to anyone and I would stay there again without hesitation.
Dear Ann, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. Sincerely.
We stayed in Alanda club 18.04-24.04. We really enjoyed everythind. Nice rooms, nice garden with pool area, really close to the sea, close to the shops and restaurants. Only thing what we foud akward was the swim hats and their price 3 eur. Internet connection dindnt work properly all the time but I could to what I needed so in the end everything was good. If I could find the same good offer again I would deffinetly use it. I reccomend Alanda Club to everybody.
This place is surprising. Biggest surprise for us was value for money. The room is very nice. I didn't realise the room was going to be very nice apartment with full kitchen, double bathroom, two tv's and nicely furnished. The restaurant was great and the central courtyard/pool area is beautiful. To top it off was the location; not far from the beach and very convenient to travel. Great.
We loved the Alanda club. Lovely staff, beautiful grounds good outdoor bar/cafe. Appartment was good but beds/bed linen need update ie better pillows and maybe duvets and mattress topper.
Have stayed at Alanda many times - very enjoyable. I like the new breakfast arrangement. Look forward to staying with you again.
Easy booking, efficient reception staff, adequate accomodation. Let down a little on the service in the breakfast room.
While most of the staff were pleasant and supportive, however when requesting to see commercial director, on learning he was on holiday, was seen by a very off hand member of female staff who was condescending and rude with regards the Irish. also on leaving was charged for a tea and sandwich that it would appear I signed for but did not have. apart from that the Hotel staff were very supportive. Veronica Conlon
Nice place, friendly staff. Very cold room...
This was the third time we have stayed at this time of year and we will be booking again for next year.
The location couldn't have been better. Close to the beach, plenty if restaurants. Short drive to Fuengirola and Marbella. The apartment was comfortable, very clean and serviced daily. The staff were all very friendly and all spoke English. We will definitely book again.
The appartment was beautiful, very well equiped and we loved our stay at the alanda club marbella. The breakfast was very good, plenty of choices. The beach was an easy walk. It was also nice to have a small grocerystore at walkingdistance.
nice apartment, nice gardens, reception a bit pushy on the half board deal which was in our opinion not value for money, as there were plenty of restaurants and supermarkets within walking distance, house keeping every day with pleasant staff,and all in all a very enjoyable holiday and would go back to the hotel and area again
In room 49 the fhone for exterior communication was not working Every outsoide numlber sounded busy.
Our stay at Alanda Marbella Club was excellent, Thankyou
For many years I was a Member at Alanda Club (formerly Four Seasons) and we liked the area so much that we bought an apartment. Consequently, we sold the timeshare. Our golfing group was too big for the apartment, so we booked Alanda. What pleased me is that the Club has continued to improve and provides excellent holiday accommodation and facilities not only to members, but also now, to the general public. The cost was very reasonable and overall, we were better accommodated at the Club, than had we stayed in our apartment. It is a real quality destination with excellent staffing skills. We'll be back.
We enjoyed our stay. Thankyou.
The accommodation was wonderful. The food in the resturant was very very good and extremely good value for money. The grounds and the facilities were all excellent. I will definitely be returning .It is a beautiful place to go. Louise.
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